- January 26, 2026
- Jessica Harling
If you own or manage an interior design firm or window treatment business and struggle to hire the right people, the issue likely is role clarity.
At Behind the Design, we see this every day. Firms come to us asking for help with recruiting for window treatments, interior design sales roles, or operations and installation positions, only to discover the real problem is unclear role definition.
Why Role Definition Is Critical in the Window Treatment & Interior Design Industry
Interior design and window treatment businesses are complex. Sales, design, project management, ordering, and installation often overlap. When roles aren’t clearly defined, job descriptions become vague, candidates misunderstand expectations, and hiring outcomes suffer.
Clear role definition allows firms to:
- Attract qualified candidates for design sales consultant, installer, and operations manager roles
- Improve employee retention and performance
- Create a better client experience
- Scale without burning out owners or team members
Strong roles are the foundation of successful interior design consulting and recruiting.
How Poor Role Definition Hurts Hiring
Without clarity, many firms hire reactively trying to “fill gaps” instead of building intentional roles. This often leads to:
- Sales consultants doing admin instead of selling
- Designers managing logistics instead of designing
- Installers pulled into project coordination
This misalignment causes turnover, stalled growth, and frustrationm especially in high-touch luxury window treatment businesses.
Role Clarity Improves Recruiting Results
Before launching a search, ask:
- What outcomes define success in this role?
- What responsibilities belong here and what don’t?
- How does this role support sales, design, operations, or installation?
When these questions are answered, recruiting for interior design firms becomes more targeted, efficient, and successful.
Consulting Before Recruiting: The Behind the Design Approach
At Behind the Design, we specialize in both consulting and recruiting for window treatment and interior design businesses. We help firms define roles, build structure, and create sustainable teams before placing candidates.
When roles are clear, hiring works. Teams perform better. Growth feels intentional.
If your firm needs help with role definition, organizational structure, recruiting, or operations consulting, Behind the Design is here to support you.
