FAQ

We have different levels of service from a DIY model where we teach you how to recruit, or through our boutique “do it for you” service, and HR document customization.

Our services include:
• Talent Acquisition consulting with compensation, offer writeup, interview techniques
• Writing the Hire Ad
• Placing the Hire Ad (including the cost of Ads)
• Sourcing and Headhunting
• Screening and Zoom Interviewing Candidates
• Scheduling Interviews
• Customizing the offer letter and sharing it with the candidate
• Background and Reference Check

• Onboarding
• Write and Place Ads
• Screen and Video Interview Candidates
• Receive write up on candidates ready to move forward for an in-person interview.
• Receive weekly progress reports by your assigned Talent Coordinator
• Make an offer
• Background Check and Reference Check Candidates

Yes, we can customize the order of the steps that you will handle after the initial Behind the Design screening phases. We decide what the process is going to be during onboarding to share with candidates throughout the process.

It changes per region on what is most successful, but here are our favorites: LinkedIn, Indeed, ZipRecruiter, Glassdoor, Behind the Design Job Board

Additionally, we source from 30+ different sites to find the perfect unicorn.

Yes, we use the Predictive Index behavioral assessment. If you have already subscribed to an assessment service, we can integrate that as part of the screening process in addition to our PI screen. Remember that any assessment we choose must be EEO complaint before utilizing it with the candidates.

Equal employment opportunity (EEO) means freedom from discrimination on the basis of protected classes such as race, color, sex, national origin, religion, age, disability, or genetic information. We are 100% EEOC and will not tolerate discrimination of any kind.

That question depends on three things: if the offer is competitive, if both parties are crystal clear and in alignment on what we are looking for, and how fast we can get them through the hiring process. Typically our clients start their new employees between weeks 60-90 days after onboarding.

Between screening candidate resumes of job ads to sourcing them through our recruiting software, we contact over 300 candidates per 1 hire. At each step of the process, candidates get narrowed down for the best fit qualifications that are determined during Onboarding.

We believe in a flat fee structure to understand what the fixed cost is for any of our services. Invoices will be sent in advance of work being done. The talent acquisition service for recruiting and hiring is a retained recruiting agreement in which you are paying for both the time and costs to conduct a search, there are no additional commissions on top of the base fee.

We have a 120 day prorated guarantee, so the longer the candidate is with the company the more responsibility the company is for any replacement costs. If anything were to happen where employer and employee separate within 60 days, Behind the Design will replace the candidate with no extra fee.

This ranges from role to role, but overall year to year we average approximately 95% of candidates passing the 120 day prorated guarantee period. We also track if the employee has stayed with the company for up to a year, and our average is 83%.

Yes, you can. But the question really is, do you want to when the cost of a mis-hire is, on average, $30k per candidate? Recruiting is a time-taxing activity in your business that is critical to the organization’s growth. As a business owner or manager, the conflict is that you must find the time to recruit, train, manage and complete any other projects for the leadership team you are responsible for.

We will take the heavy lifting off your shoulders. We will also ensure we are EEO compliant and considerate to the candidates for their time and enthusiasm for interviewing for your company. We care about getting it right first, reducing turnover, and giving every individual the opportunity to tell us why they are the perfect fit for you. Plus, we have over 10 years of experience in recruiting top producers for the window covering and interior design industry regardless of industry experience.

We take a hands-on practical approach to learning the material, because after all this is the real world, not a classroom studying theory! We dive into tips and tricks to simplify overly complex details to remember and use instantly in the business.

We offer both onsite and online learning options in an individual company setting or group setting with other national industry peers.

Education should not be a one size fits all approach. We have onsite and online course options that are designed to give a personalized experience to you or your team.

Whether you are looking for a “do it for you” approach or teach your managers “how to” train the team, we are here to engage, educate, and evolve your organization.

1. New Hire Training (two-topic combo)
2. Rockstar 12 Step Sales System
3. Project Management Training 
4. Business Development Training
5. HR Management (Recruiting, Onboarding, Training the Trainer)
6. Window Covering 101
7. Drapery 101

1. Pick training location: onsite or online
2. Pick training topic
3. Onboarding with leadership to discuss training strategy
4. Schedule training session(s)
5. Conduct training
6. Receive graduation certificate and implementation guide

A coach provides guidance and advice, but leaves room for clients to find their own answers. Consultants assess business problems and tell the client what the goal is and how to reach it.

We are business consultants that integrate visionary’s ideas into a plan. Then we take the heavy lifting off with our team of process coordinates to execute that vision. From crafting manuals and graphically appealing documents to software integration and company structures, Behind the Design provides a roadmap to get to your goals.

1. Defining procedures within departments for repetitive success. 
2. Identifying areas where you are losing money and time, to create a process to fill the void.
3. Train your team on how to accomplish this new process.
4. Provide resources of technology, financial support, sales support, and marketing. 
5. Increase your margins, by defining your collections process and increasing your prices. 
6. Get everyone behind a common mission to achieve project goals.

We love technology and it’s a must to work with us. Have no fear! Our team of tech savvy professionals will walk you through software integration in baby steps going to implement softwares in your daily activities that will automate steps and reduce the time to do the job.

The only way it wouldn’t work is if there is no one accountable to take action. It is up to the owner or management team to hold the team accountable for putting the procedures into effect. You will be given the tools and training, so it’s up to you to take it across the finish line.

We will have a flat fee monthly for 6 month increments. Most of our clients works with us for up to 3+ years, but you can pause after every 6 months.

During the Discovery period, we have a 2 day onsite workshop with the whole team and our process development implementers. During the implementation phase, consulting meetings are scheduled 3x per month.

Yes, we come onsite every 6 months for a 2-day intensive team meeting. Travel costs are included in our services.

As a window covering and interior design professional running a multi-million dollar organization, Jessica faced several roadblocks in finding the right resources in recruiting and training to help her company. With no process-oriented consultants available to assist and constant questions from other owners like how do you find the perfect person, how do you train them, how do you retain them, Jessica started to create her answers which led to starting Behind the Design. We answer the questions you’ve been asking for years and help you accomplish building your dream team.

Business goes through various phases and cycles throughout growth. The most common stages requiring a restructure are attached to when revenue reaches $1 million, $4 million, $8 million.
Why a restructure is important is that when a company hits a roadblock in growth the 2 things that will affect a change are people and process. Either the people have to grow into new roles or have outgrown the company, or the process becomes too simple or complex for the next phase of growth. By unlocking the right path, the company can scale at a quicker rate.

At a minimum there will be 1-2 hours weekly expected from someone on the team. This will be for attending our consulting meetings and performing any simple action items identified during that meeting. Outside of things like sending us access to accounts, procedures already documented, etc. the owner or team should not have to spend much time in “doing the work” that is discussed but rather will spend the time in “implementing the work.”

As with any change, consulting takes time. Change is a process and often not done quickly. Our consulting relationship begins with at least six months of working together and can last as long as 2-3 years. The length of the consulting experience is determined by the goals that are set and the company’s ability to achieve these goals.

Yes, that is something that makes our experience different. We believe sometimes there is a loss in translation between employer and employee, so we go directly to the person that will be implementing the work we do together to train and answer any questions.

We certainly will! We keep a very tight process ourselves and have a shared Google Drive so you can see real time progress and make any updates yourself. We will also send you action items after our meetings and address anything outstanding during our housekeeping portion of the consulting process.

That depends on how aggressive your goals are. We have worked with businesses that have doubled year over year to ones that just want to document things to sell in 1-2 years. We are change agents and believe change is healthy for an organization, so yes, there will be change. It’s up to the organization on how much change can be affected.

We have 3 meetings per month to review strategy and progress on our projects. We implement as we work together, so nothing “waits” to the “end.” You will also receive emails from us as needed for documents to review, reminders on outstanding items you owe us, etc.

Occasionally, clients have “fire drills” where it seems like the whole company is crumbling to the ground. We are here to assist! If you are in a place where you can’t see the light at the end of the tunnel, reach out and we will get you through the obstacle so we can stay focused on our implementation goals.

Never. In fact, one thing at a time will gain faster traction than a little bit of everything all at once. Our Discovery phase will analyze all of the aspects of your business in order to prioritize the projects. You will have final approval on all priority projects we do.